tag:blogger.com,1999:blog-5557844049134678035.post8464631939144374122..comments2024-03-06T10:14:37.906+00:00Comments on Margo's Musings: In Which There is Shopping (or not)Marjoriehttp://www.blogger.com/profile/09234975039675044712noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5557844049134678035.post-82617780779201347222009-12-10T09:46:00.613+00:002009-12-10T09:46:00.613+00:00Phiala - I found it surprising too - and I don'...Phiala - I found it surprising too - and I don't think even the original problem was *just* a glitch - the website is really badly designed and user-unfriendly, too. If I hadn't alreadyy known exactly what I wanted, down to the specific name of the size & design I wanted, I don't think I'd have been able to find it.<br /><br />I certainly won't be using their online shop again. I already don't use their 'proper' shops much because they no longer stock the kind of good quality and variety they used to, and sell very liuttle now that I couldn't equally well buy in the supermarket. (They also seem to sepcialise in employing young, rude & clueless staff, presumably because they're cheap, althouhg that may be just my local shop.<br /><br />I'm fairly laid back, but when you've got a queue of 5 or 6 people, and no-one is being served becasue th assistnats are too busy having an animated discussion about their night out...<br /><br />Wendy - I think I was lucky with the (2nd) person I got through to - I'm sure that being pleasant and polite (but firm and making it clear I wasn't going to be brushed off) helped.<br /><br />Having a Boss who can't see the effect of poor customer service sucks. I had a Boss like that a few years back - would never, ever let me resolve a minor complaint by (say) knocking a small amount of a bill but would insist on going through a formal complaints proceedure every time. Spending 2-3 hours (which you can't bill for)and ending up with a pissed off client when you could have resolved the issue by knocking half an hours worth of time off a bill and ending up with a happy client never seemed to dawn on him as a good idea...Marjoriehttps://www.blogger.com/profile/09234975039675044712noreply@blogger.comtag:blogger.com,1999:blog-5557844049134678035.post-25931439204917929272009-12-10T01:41:11.084+00:002009-12-10T01:41:11.084+00:00Things like this happen where I work quite a bit. ...Things like this happen where I work quite a bit. They actually handled things a lot better than I would have been able to, because my boss is out for him, him, him and is often big on making customers feel that things like this that happen are all the customers' fault. <br /><br />But, I only have to stay there for two more weeks and two days!!!!!!!!!Wendy Withershttp://www.wendylbolm.comnoreply@blogger.comtag:blogger.com,1999:blog-5557844049134678035.post-46170159285388159862009-12-10T00:21:18.191+00:002009-12-10T00:21:18.191+00:00I don't understand how a major retail outlet i...I don't understand how a major retail outlet in the 21st century can be so non-webbish. Not selling online would be a legit choice, though a stupid one, but doing it <i>badly</i> costs you all kinds of business, online and off.Phialahttps://www.blogger.com/profile/05604909119508288912noreply@blogger.com